What Information We Hold and Why
We collect personal information in three main ways: registration details you submit when opening your account, transaction records generated each time you deposit or withdraw via GCash, Maya, or InstaPay, and device signals such as IP address and browser type that help us detect unauthorised login
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attempts. Registration data includes your name, date of birth, email address, and the mobile number linked to your e-wallet. Transaction records are kept because payment processors and applicable regulations in the Philippines require us to retain financial activity logs for account verification and dispute resolution. Device
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data is processed automatically and is not used to build marketing profiles. We do not sell your personal information to third parties. Where we share data — for example, with payment processors handling your InstaPay transfer or with fraud-screening services — those parties are bound by
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data-handling agreements that restrict use to the stated purpose only. Access to our platform and the processing of your data is available where local law permits and for eligible account holders. If you are in Iloilo City or anywhere else in the Philippines, the same data-handling
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rules apply to your account. You may request a copy of the data we hold, ask us to correct inaccuracies, or raise a concern through our support channel at any time.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.